Everything you need to start recovering lost revenue — explained simply, step by step. No technical knowledge required.
When a shopper visits your Shopify store, adds products to their cart, and then leaves without buying — that’s an abandoned cart. CartPulse watches for this automatically, then sends the customer gentle reminders (a browser notification and emails) to come back and finish their purchase. You don’t have to do anything after setup — it all runs on its own.
Follow these steps once and CartPulse takes care of the rest automatically.
Go to the Shopify App Store and click “Add app” on the CartPulse listing. You’ll be taken to your Shopify admin and asked to confirm the installation — just click “Install”.
That’s the only click you need. CartPulse will immediately connect to your store.
Right after installation, CartPulse sets up a secure connection to your Shopify store. It registers itself to receive real-time signals — instant alerts that Shopify sends to CartPulse whenever something happens in your store.
CartPulse listens for three events:
You don’t need to change anything about your store. CartPulse works silently in the background as your customers browse and shop.
The only requirement is that a customer must enter their email address at the checkout page before leaving. CartPulse can only send reminders if it has their email.
The moment a customer starts a checkout but doesn’t complete it, CartPulse captures the cart. It saves the customer’s email, the products they chose, and the total price.
You can see every captured cart in your Abandoned Carts page inside the CartPulse app — no refreshing needed, it updates in real time.
CartPulse sends a sequence of recovery messages to the customer — no action needed from you:
When a customer clicks a link in the reminder and completes their purchase, CartPulse automatically detects the new order and marks that cart as Recovered.
Your Dashboard updates with the latest stats — how many carts were abandoned, how many were recovered, your recovery rate, and total revenue regained. Everything is tracked for you.
Here’s what you’ll find when you open CartPulse from your Shopify admin.
The first screen you see when you open CartPulse
The Dashboard gives you a quick summary of how your store is performing at recovering lost sales.
How many customers started a checkout but didn’t finish. The bar chart shows this across the last 7 days.
Total number of push notifications and emails CartPulse has sent to bring customers back.
The percentage of abandoned carts successfully recovered. For example, 30% means 3 out of 10 customers came back to complete their purchase.
A personalised tip based on your store’s data — how many carts were recovered and what you could do to improve further.
A detailed table of every customer who left without buying
Each row is one customer. Here’s what each column means:
The email address of the shopper. If they didn’t enter an email, it shows as “Guest”.
The names of the items they had in their cart when they left.
The value of everything in their cart — the potential revenue you could recover from this customer.
How many reminders have been sent to this customer so far (push + emails combined).
Abandoned (yellow) means the customer hasn’t completed their purchase yet. Recovered (green) means they came back and bought — success!
Understand which products are being left behind most often
The Reports page shows you which specific products appear most often in abandoned carts — useful for understanding pricing, photos, or description issues.
A ranked list of your products, from most to least frequently abandoned. The #1 product is left behind most often — worth reviewing why.
Switch between Last 7 days, Last 30 days, or All time to see how abandonment trends change.
Download your full abandonment report as a spreadsheet. Great for sharing with your team or deeper analysis in Excel or Google Sheets.
CartPulse sends a sequence of reminders after a cart is abandoned. Here’s the exact timeline.
CartPulse detects the abandoned checkout and saves the customer’s details and cart contents instantly.
A push notification appears on the customer’s phone or desktop — a quick, gentle nudge while the purchase is still fresh in their mind.
A personalised email showing the customer exactly which products they left behind, the total value, and a direct button to return to their cart.
A final follow-up email creates urgency, reminding the customer that their saved cart won’t last forever — one last opportunity to complete the purchase.
If the customer completes their order at any point after receiving reminders, CartPulse automatically detects the new order and marks their cart as Recovered. The recovery is counted in your dashboard stats and any unsent reminders are cancelled.
Simple things you can do to maximise your recovery rate.
CartPulse can only send reminders if it has the customer’s email. Shopify’s default checkout collects email at the start — don’t change that order.
If the same product keeps appearing at the top of abandoned carts, that’s a signal. Review that product’s price, photos, and description.
A healthy recovery rate is usually between 5% and 20%. If yours is lower, the most common cause is customers not entering their email before leaving.
Customers must allow push notifications in their browser. If a customer declines, only email reminders will be sent — which is still effective.
After running a sale or promotion, switch the Reports filter to “Last 7 days” to see which products had the most abandoned carts during that period.
CartPulse supports English, Spanish, French, Italian, and Dutch. Use the language switcher in the top right of the app.
Answers to the questions merchants ask most often.
We’re happy to help — whether it’s a setup question, a technical issue, or anything else about CartPulse.
Email Us → Add to Shopify →